Our products are backed by a 100% satisfaction guarantee. If you are not completely satisfied for any reason, we’ll refund your purchase price or provide replacement product(s). We are unable to accept returns. Please provide your order number, the reason for your return and your complete contact information on your account including name, address and email address within 90 days of receipt. To process your product replacement or refund please email our consumer services team at shoppurina@purina.nestle.com or call us at

1-800-513-4039